Technical screening
Beyond keyword matching: practitioner-led technical pre-qualification
Generic CV screening rewards keywords and certifications over real capability. We assess candidates against what the role actually demands.
What we look at
The difference between looking credible and being capable
Practical experience versus certification-only knowledge
Certifications are useful, but hands-on delivery is what keeps services running. We look for both, and weight real experience.
Technology exposure versus genuine responsibility
There is a difference between having seen a technology and having owned it in production. We probe for ownership.
Troubleshooting methodology
How a candidate isolates, diagnoses and resolves problems under pressure is a strong indicator of real capability.
MSP and service-delivery suitability
Multi-client, ticket-driven, SLA-controlled environments demand a particular working style. We assess for it.
Customer communication
Technical strength alone is not enough in customer-facing roles. Clear communication protects relationships and SLAs.
Escalation experience
Understanding when and how to escalate is essential in managed-service and security operations.
Change-control experience
Disciplined change practice reduces risk and downtime. We explore real exposure to change processes.
Role motivation and retention considerations
Understanding why someone is moving — and what keeps them — supports better, longer-lasting placements.
Assessment areas
Areas explored during pre-qualification
Depending on the role, pre-qualification may explore the following areas.
Firewall technologies
Routing and switching
VPNs and connectivity
Cloud-security exposure
SOC and NOC environments
SIEM tools
Incident management
Troubleshooting
Change control
Escalations
Customer communication
MSP pace
Certifications compared with hands-on experience
Technical pre-qualification is designed to improve candidate relevance and support the employer's assessment process. Employers remain responsible for their own interviews, technical testing, references and final hiring decisions.
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